Infrastructure SLA & Managed IT Services
Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective and relevant to changing business needs. NextLogix, a 5-year-old IT company, is a trusted provider of remote monitoring, management and evolutionary services for on-premises and cloud infrastructure.
IT stability without huge costs? Possible!
NextLogix will provide high quality managed IT services to ensure better reliability and stable evolution of your IT infrastructure and apps while controlling IT costs.
What is involved in managed services and SLA?
Each managed service provider offers a different range of services, so it is important to look at your agreement carefully to make sure you have a consensual understanding of what is expected of Specialist in your managed services. These services may be included.
On-premises & cloud server management
Backup & Disaster recovery solution
Remote APP Management
Monitoring network security and risk reduction
Connectivity and bandwidth
Providing data storage
SAP (HANA & SQL) landscape management
Management of installations and upgrades
Remote Desktop services
IDS & IPS
Suggestion and implementation of patches
Web hosting
Infrastructure management
Network supply or virtualization
Performance monitoring and reporting
Network testing and monitoring
Firewall & Antivirus services
Why use Managed Services and SLA?
SLA and managed services help improve operations and reduce costs by offloading general management and oversight duties from an in-house team to a well-equipped external team. Since it would be costly to hire an in-house person to monitor the systems 24 hours a day, managed services provide 24/7 IT system monitoring without having to pay a hefty indoor rental price.
It also improves the overall security of your network and data by taking it from one person and handing it over to the whole team with strict systems and protocols. While it may be easy for an individual to crack down on certain aspects of your IT security and oversight, a well-organized service company should specifically monitor all aspects of your robust systems, including potential or impending threats or flaws. Built to monitor, and minimize potential. Risks as soon as possible – often before the threat becomes a real issue.
It also saves your internal IT team time. Monitoring and managing information technologies is time consuming. Transferring this part of IT management to an external team means that your internal IT team can focus more on everyday challenges and more strategic big picture thinking.
The Benefits of a Managed Service Provider and SLA
The benefits of hiring an organized service provider based on the actual professional you hire, but often include:
Better Cost Efficiency
24/7 Get 24-hour surveillance without the cost of an in-house team.
Greater Expertise
Instead of relying on the knowledge of a handful of inland people, you are taking advantage of the expertise of a strong outsourced managed services team.
Increased Security
Using an outsourced managed service provider usually means advanced security due to the 24-hour surveillance and the prevention of “putting all your eggs in one basket” with an internal rent.
Predictable Pricing
Emergency response purchases, such as those typically tested by an in-house IT team undergoing unplanned or immediate IT repairs, almost always cost more than preparation and planned management by an organized service provider.
Reduced Risk
With an externally managed services team, you usually have a better team, better checks and balances, and smoother processes that you can see in an in-house team.
Detailed Service Agreements
Instead of a salaried domestic worker who is at the mercy of any emergency which is the fastest and most urgent, organized service providers have a detailed list of deliverables which are rarely – If ever – meet a full time employee.
Hours and Holiday Support
Just because your employees are gone for a weekend or holiday doesn’t mean your technology and servers are put on hold as well. A managed services provider provides 24/7 monitoring and support—even on weekends and holidays.
Higher Standards of Certification
Because managed services represent a host of technology vendors, they typically need to have the most up-to-date certification in constantly evolving IT products and services that require an in-house IT specialist. This means more informed decisions and skills.